Eight leisure centres, five pools and three attractions across Denbighshire, with flexible monthly memberships and no annual contract. This is our brand-new strength gym at Rhyl.
The latest from our centres, attractions and community programmes.
Fitness
DLL launches brand-new state-of-the-art gym and ground-breaking technology
Our biggest fitness investment yet opens at Rhyl, with new strength kit, connected consoles and a fresh look.
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Community
DLL supports over 130 free fun events across Denbighshire this summer
Free activities for children and young people at parks, beaches and centres across the county.
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Community
Assist Fit at Club Rhyl "life changing" for members
Members tell us how supported sessions in our dedicated studio have changed their week.
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Attractions
Beat the heat at SC2 Splash Pad with reduced-price sessions for residents
Denbighshire residents cool off for less all summer at the outdoor splash pad.
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What's on
Television stars and panto favourites set to shine in Rhyl Pavilion's festive season
This year's panto line-up is announced, with familiar faces topping the bill.
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What's on
Oktoberfest returns to 1891 Rhyl by popular demand
Steins, live music and bratwurst by the sea. Tickets on sale now.
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About us
Bringing Denbighshire together
Maintaining high levels of health and wellbeing within Denbighshire is our number one priority. Denbighshire Leisure works tirelessly to provide high-quality, innovative leisure facilities, with a host of activities around the county suitable for every member of the community.
Our mission is simple: high quality, accessible leisure that attracts high levels of participation and improves the wellbeing of Denbighshire's residents and visitors, backed by a continuous programme of re-investment in every site.
Through our venues and events, including the award-winning Rhyl Air Show, we make a significant contribution to the local economy. And with Alliance Leisure Services we created the UK Leisure Framework, delivering major leisure projects across the UK public sector from right here in Denbighshire.
Leisure centresLlangollen · Canolfan Hamdden Huw Jones Corwen · Ruthin · Denbigh · St Asaph · Rhyl · Prestatyn · NOVA Prestatyn
Attractions & hospitalitySC2 · Ninja TAG · NOVA Prestatyn · Rhyl Pavilion · 1891 Restaurant & Bar
Events & community venuesRhyl Events Arena · Rhyl Town Hall · Ruthin Craft Centre · North Wales Bowls Centre
In numbersOver forty venues · 5,500+ members · 3,500 children learning to swim · 130+ free summer events
Find us
Across the county, from the coast to the Dee Valley
Select a centre or attraction on the map for facilities and details. One membership works at all eight centres.
Days out
Attractions & entertainment
Pay-per-visit fun, no membership needed. Timed sessions sell out in school holidays, so book ahead.
SC2 Rhyl
Indoor water park, outdoor splash pad, TAG Active arena and soft play on the Rhyl waterfront.
Rhyl Pavilion Theatre
Touring shows, live music, comedy and the famous Christmas panto, right on the promenade.
1891 Restaurant & Bar
Dining, cocktails and event nights with views over the Irish Sea, plus Oktoberfest and DJ nights.
Our facilities
Built for every kind of workout
A continuous programme of re-investment keeps every centre offering the best experience we can, from strength floors to immersive studios.
Fitness suites
Train with the latest TechnoGym equipment, used by Olympic and professional athletes, across our fitness suites and the new strength gym at Rhyl. Every membership with gym access includes a 30-minute induction.
Swimming
An excellent range of public and lane swimming across five pools, plus water-based classes like Aqua Aerobics and the Swim Academy learn-to-swim programme for 3,500 children.
Group exercise & studios
Beginner to experienced, there's a class for you: a fantastic mix across the county including the immersive Club Cycle studio, BOX12 and Studio X at Rhyl.
Memberships
Flexible monthly memberships
Every membership rolls monthly: join today, cancel any time with ten days' notice before your payment date. Concession rates for eligible members, corporate rates through participating employers.
Most popular
Premium
Everything you need at every centre: gym, swim, classes and Club Cycle.
£42 /monthConcession £37 · Joint £84
Gym at all 8 centres
Swimming at all pools
All fitness classes
Club Cycle
BOX12 and Studio X
Premium Plus
Premium, plus BOX12 and Studio X sessions and weekend racket sports on joint.
£49 /monthConcession £44 · Joint £98
Everything in Premium
BOX12
Studio X
Joint option with weekend racket sports
Core Gym
Just the gym, at every centre. Add classes or swim any time.
£37 /monthConcession £32 · Plus £44
Gym at all 8 centres
Swimming
Classes
Club Cycle
Core Group Exercise
Classes only, across the timetable at every centre. £9.99 joining fee.
£37 /monthConcession £32 · Plus £44
All fitness classes
Gym
Swimming
Core Swimming
Unlimited public swimming at all five pools.
£32 /monthConcession £27
Swimming at Corwen, Ruthin, Denbigh, Rhyl and NOVA
Gym and classes
Assist Fit
Supported sessions in a dedicated studio, designed around additional needs.
£42 /monthAssist Fit & Swim £35 · Concession £30
Assist Fit studio sessions
Gym and swim on Assist Fit Premium
Trained supporting staff
Club Cycle
Indoor cycling studio sessions, nothing else to pay for. £9.99 joining fee.
£25 /monthConcession £22
All Club Cycle sessions
Gym, swim and other classes
Over 60s Premium Off Peak
Full Premium access at off-peak times, for members aged 60 and over.
£32 /month
Gym, swim and classes off peak
All 8 centres
Young people & juniors
Student 16-17 from £22 to £32. Junior Fitness (11-15) £18. Junior Swim (3-15) £12.50.
£12.50 from /monthJunior joining is done at your centre with a parent
Junior gym sessions with induction
Pool access
7-day priority booking
Up to 30% off other activities
Rolling monthly, no annual tie-inDirect debit on the 1st or 15thPay annually: 12 months for the price of 97-day Premium try-out pass £25Classic membership £30 at Rhyl and NOVA onlyLeisure card discounts for pay-as-you-go
What's in your membership?
Every benefit, side by side. Compiled from our published membership benefits guide.
TBC: inclusion being confirmed, ask at your centre. Club Cycle, Over 60s, student and junior memberships carry their own inclusions, shown on each card above.
Not sure? Answer two questions.
We'll suggest one membership that fits, not a list of thirty.
1 · What will you actually use?
2 · Anything that applies to you?
Pool timetables
Swim this week
Live from the current summer programme at each pool. Pick your pool and day. Timetables change each half term because our pools are shared with schools; fitness class timetables and bookings live in the DLL app.
Lane swimmingFamily swimPublic swimSwim Academy lessonsClubsAqua classesAccessible & toddler
Help centre
Frequently asked questions
Search the questions our teams answer every day. Can't find it? Beryl can help, or send us a message and the right team will reply.
How do I cancel my membership?
Use the cancellation form in Manage my membership, giving ten days' notice before your next payment date (the 1st or 15th). If you're within ten days of a payment, that payment is still collected and your membership ends from the following date. The form captures your membership number so we can action it the same day.
How do I suspend my membership, and what does it cost?
Suspend for 1, 2 or 3 months for £5 a month while suspended. Suspensions start and end on your payment date, need ten days' notice, and you can hold up to three months in any twelve. Worth knowing: a three-month suspension costs £15, while cancelling and rejoining costs a £25 joining fee, so suspending is usually the cheaper way to take a break.
I'm already suspended. Can I extend?
If you've used less than three months in the last twelve, yes. If you've already had the full three months you'll need to reactivate for at least a month before suspending again. Our team confirms either way.
I picked the wrong membership when I joined. Can I change it?
Yes. Use the change form and we'll switch you from your next payment date. If you've been paying for things you don't use, or using things you're not paying for, we'd rather fix it than argue about it.
What proof do I need for a concession or corporate membership?
Upload your evidence (a payslip, ID badge or entitlement letter) through the app or your online account within 14 days of joining. Our team checks uploads every working day. Without proof, the membership reverts to the standard rate.
Can my child join online?
Not yet. For members under 16 the person paying the direct debit must be present, so junior joining happens at your centre with a parent or guardian. Junior Fitness (11-15) is £18 a month and includes induction, junior gym sessions and pool access.
How do joint memberships work?
The first person joins as the lead member and pays for the agreement. We then email you a short form to tell us who your joint partner is, and our team links the two accounts. You each keep your own login, app, bookings and access; only the billing is shared.
Do you do an annual membership?
You can pay a year up front and get 12 months for the price of 9 (usually around Black Friday). We don't do annual direct debit contracts: every monthly membership is rolling, so you're never locked in.
Can I rejoin after cancelling?
Any time. Enter your email at the checkout and it will recognise you, prompt a password reset if needed, and pick up your history. Any arrears from a previous agreement are added to your first payment. Please don't create a new account with a changed email: it breaks your history and your welcome emails.
When is my direct debit collected?
On the 1st or the 15th of the month, your choice at joining, changeable later via the change form. UK bank accounts only.
My payment failed. What happens now?
We re-present failed payments on the next collection date, and you can pay online or at your centre in the meantime. A second consecutive failure may end the agreement. Arrears need clearing before you can use the facilities again, and outstanding amounts are added to your first payment if you rejoin later.
Can I get a refund?
Once a monthly payment has been collected we don't refund it in full or part. For paid classes cancelled with more than two hours' notice, you receive a credit on your account to spend on a future booking.
How do I change my bank details?
In the app or your online account: Account Details → Billing. For your security our teams never take bank details by email, phone or chat, and Beryl will always send you to the app for this.
Do you have promo codes?
Sometimes, on our socials and campaigns. Enter the code on the payment page of the online checkout and it applies the offer automatically.
How do I book a class?
In the DLL app: Bookings → Fitness Classes, pick your class and you're in. Members book 7 days ahead, non-members 4 days. If a class is payable it takes payment in the app. Cancel the same way, up to two hours before the start.
What is a strike and why did I get one?
Classes are busy, and empty booked spaces keep other people out. If you don't check in for a booked class, or cancel within two hours of the start, you get a strike. Each strike expires after about 14 days; three at once pauses booking for a few days. Got a strike but you were there? You probably didn't scan the QR code in the studio: scan every time and it can't happen. Think one's wrong? Reply to the strike email and the bookings team will check it against the class register.
How do I book a squash court, pitch or sports hall?
Call your centre and pay when you book. Court and pitch bookings aren't online yet. Cancel with more than 48 hours' notice for a credit.
I run a club. How do block bookings work?
Block bookings are invoiced 30 days in advance, and paying the invoice secures the following month. Cancel individual sessions with seven days' notice for a credit. for availability and pricing.
Why do I have to check in with the QR code?
Scanning at the door and in the studio is how the system knows you attended, which protects you from wrong strikes, keeps classes fair, and helps us programme the timetable around what people actually use.
How do I start my child's swimming lessons?
with your child's age and preferred pool. We place every child personally so they start at the right level. Lessons run at Corwen, Ruthin, Denbigh, Rhyl and NOVA Prestatyn, following the Nofio Cymru framework.
How do I see my child's progress?
Through the Home Portal, updated after each lesson by the teacher. When your child reaches 100% of their level we'll be in touch about moving up.
Can I suspend swimming lessons?
For one month, with a doctor's note, because held places keep other children on the waiting list. Otherwise the place stays yours as long as the subscription is active.
When can I just turn up and swim?
Any public or lane session on the timetable, no booking needed: scan in and swim. The timetables above are live from the current programme; check the app around the school holidays because they change each half term.
What are the rules for children in the pool?
Under 3s swim one-to-one with an adult (or one adult to two children if both wear flotation aids). Ages 3-7, one adult may supervise up to two children. Supervising adults must be 16 or over and stay in the water. Children over 8 use the appropriate changing rooms independently.
Ga i ohebu yn Gymraeg? / Can I deal with you in Welsh?
Cewch, wrth gwrs. Rydym yn croesawu gohebiaeth yn y Gymraeg, a bydd rhywun sy'n siarad Cymraeg yn ymateb. Write to us in Welsh and a Welsh speaker will reply. Beryl understands Welsh too, and hands over to a Welsh speaker for anything she can't yet answer in Cymraeg.
I can't log into the app. What do I do?
Use Forgot password on the login screen: your email address is your username. If the reset email doesn't arrive, check junk, then contact your centre and we'll check the email on your account. Please don't create a second account, it splits your membership history.
How do I make a complaint?
and it goes straight to the right manager. Complaints get a full response within 10 working days because we investigate properly. Simple membership queries are answered within 48 hours on working days.
How quickly will you reply to my enquiry?
Membership changes: within 48 hours, usually same working day. General enquiries, donations and anything needing investigation: up to 10 working days. Our teams work Monday to Friday. Beryl answers instantly, any hour, any day.
Do you donate raffle prizes to charity events?
We support lots of local causes. with the date and cause, and the team will come back to you within ten working days.
Are you hiring?
Current vacancies are always at careers.dll.co.uk, from lifeguards and swim teachers to guest services.
Do I need a membership for SC2, TAG or soft play?
No. The attractions are pay-per-visit with timed sessions: book at sc2rhyl.co.uk, and book ahead in school holidays. DLL members get discounts on selected activities.
How do you handle my personal data?
Our privacy notice covers what we hold and why. You can ask us to anonymise your records at any time via the contact form, marked for our Data Protection Officer.
Manage my membership
Need a break, a switch, or a goodbye?
Life changes, and your membership should keep up. Here's how each one works, what it costs and what we'll ask you for, so there are no surprises. A real person checks and confirms every change by email, usually the same working day.
Suspend
1 to 3 months, £5 per month while suspended
Starts and ends on your payment date
Ten days' notice before the next payment
Maximum three months in any twelve
You'll need: your membership number and the months you want. Swimming lessons also need a doctor's note.
Change
Switch membership type from your next payment date
Move your payment date between the 1st and 15th
Add a joint partner, upgrade or downgrade
Concession and corporate need proof within 14 days
You'll need: your membership number and the membership you're moving to. Not sure which? Use the chooser above.
Cancel
Ten days' notice before your payment date
No cancellation fee, ever
Rejoining later takes two minutes, history kept
Prefer a cheaper option? Tell us, there may be one
You'll need: your membership number. Your reason is optional, but it genuinely shapes what we fix.
Bank details change in the app only, never by email or chatWe confirm every change by email and keep a copy on your accountIf an email doesn't match the account on file, we check before acting
Contact us
Get in touch
Tell us what you need and it lands straight with the people who can actually sort it. No generic inbox, no being passed around.
When you'll hear backMembership changes: within 48 hours on working days, and usually much sooner. Complaints and anything we need to look into properly: up to 10 working days. For the quick questions, Beryl's in the corner day and night.
Rather just ring?Of course: 01824 774887, Monday to Friday 9am to 5pm. And for anything about today, a class, a court, whether the pool's busy, your centre's front desk is always the fastest answer.
Rydym yn croesawu gohebiaeth yn y GymraegWrite to us in Welsh and a Welsh speaker will reply. Ni fydd gohebiaeth Gymraeg yn arwain at oedi.
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